Non-Emergency Patient Transport



Smart NEPT Scheduling – Streamlining Transport and Care

Responsive WebApp works on all devices

NEPTS.au is designed as a fully responsive web application, meaning it adapts perfectly whether your users are on a smartphone, tablet, or desktop. There’s no need to download an app or install software — it works seamlessly across Android, iOS, and Windows.

Universal Acces: Every stakeholder — from clients to coordinators — can use the system on their preferred device.

Universal Device Support: Clients can easily book from any device—whether it's a smartphone, tablet, or computer; Andriod, IOS or Windows.

Always Available: Bookings can be made at any time of day, without restrictions.

Streamlined Experience: Simple, mobile-friendly forms make the process quick and accessible.

Allow hospital wards, nursing homes or private clients to request NEPT bookings

NEPTS.au is built to accommodate a wide range of booking sources. Whether it’s a hospital ward needing transport for a patient, a nursing home arranging regular trips, or a private individual booking their own journey — the process is fast, consistent, and reliable.

Convenience: Your clients can book anytime, anywhere, without waiting or phone calls.

Transparency: Upcoming reservations are visible at a glance, reducing confusion and follow-up calls.

Efficiency: Staff can focus on complex or urgent matters while routine bookings happen automatically.

Time-Saving: Quick process, no lengthy phone conversations.

By opening up bookings to multiple sources, NEPTS.au reduces bottlenecks and ensures smoother coordination across the entire transport process.

Collect all the information the first time

No More Telephone Tennis: Eliminate back-and-forth calls by gathering all necessary information upfront.

Capture Vital Medical Information: Ensures dispatchers have all crucial medical details to schedule the appropriate equipment and crew effectively.

Mandatory Fields: Mandatory fields to make sure all essential information is captured accurately.

Real-Time Data Validation: Information is validated in real-time to catch omissions immediately.

Pre-Filled Information: Fields are pre-filled for existing patients to streamline the information collection process.

Take the headache out of scheduling

View Resource Availability: Instantly check the availability of vehicles, making it easier to assign resources and ensure that bookings are adequately covered.

Smart Travel Time Calculation: At the time of scheduling, NEPTS.au calculates estimated trip durations, helping dispatchers plan more accurately, prevent clashes, and optimise resource availability in advance.

Effortless Booking Allocation: Drag-and-drop functionality allows bookings to be quickly and easily allocated to available resources.

Improved Planning: Real-time visibility enables better planning across the organisation.

Adaptability: Ability to swiftly adapt to changed requirements, delays or unforeseen circumstances adds to operational agility.

Set Up Recurring Bookings: Easily schedule repeat bookings for regular trips or appointments, ensuring convenience and saving time for clients with recurring needs.

Personalised Dashboard for Drivers

GPS Navigation: GPS navigation to help drivers find the fastest and most efficient routes.

Compliance Reminders: Automatic reminders for driver's licence renewal and other essential certifications, ensuring compliance.

Reduced Administrative Overhead: Streamline administrative tasks and reduce emails and paperwork, allowing drivers to focus more on their duties.

Mobile Accessibility: Access the dashboard conveniently from any mobile device, keeping drivers connected on the go.

Trip Progress Reporting: Report the progress of trips in real-time to keep everyone informed about the current status.

Security that earns your trust

Two-Factor Authentication (2FA): Adds an extra layer of login protection for all users.

Data Encryption: All data is encrypted during transmission. Sensitive medical data is encrypted at rest where appropriate, while other data required for filtering and reporting is protected through access controls.

Secure HTTPS Connections: Every session is encrypted to keep your data safe during transmission.

End-to-End Protection: Data is encrypted from the database right through to the browser.

Data Residency: Your data is stored securely in Australian data centres, hosted on Microsoft Azure servers. Data is never stored offshore.

Daily Backups: Automatic daily backups help protect your data and ensure a fast recovery if needed.

Role-Based Access: Staff can only see what they’re authorised to—no more, no less.

Audit Logs: Every system access and change is tracked to assist with compliance and oversight.

Advanced Reporting will keep management Satisfied

Drill-Down Reports: Easily delve into detailed data with drill-down capabilities for in-depth analysis.

Export to Excel: Export reports to Excel with a single click, streamlining data sharing and further analysis.

Quick Date Selectors: Use convenient date selectors like 'Last Month' or 'This Week' to quickly filter and view reports.

KPI Reports: Generate KPI reports to monitor and evaluate key performance indicators effectively.

Exception Reports: monitor the system about potential problems through exception reports.

Templates: Quickly change the colour, format, and style of your reports using preset templates.

Customise NEPTS to work your way

Highly Configurable: NEPTS includes a wide range of settings so your organisation can tailor how it operates.

Custom Messaging: Configure the wording of messages to suit your communication style, corporate standards and legal requirements.

Your Own Subdomain: Each organisation receives a dedicated subdomain (e.g. myorg.nepts.au) for a personalised and professional presence.

Enterprise Flexibility: Enterprise licence holders can request fully bespoke features or integrations to meet unique operational needs.